We are always looking for great talent to join our team!
Currently, we are looking for a Service Support Specialist.
The Service Support Specialist will work with the Shipper Sales and Carrier Sales teams to increase company profitability and customer satisfaction via efficient and cost-effective scheduling and routing of freight. The duties of the Service Support Specialist will include, but not be limited to:
- Dispatching drivers, communicating with them multiple times throughout the movement of the load.
- Anticipating needs, resolving concerns and complaints, and promptly providing superior services.
- Maintaining relationships with carrier customers
- Supporting the Carrier Sales team by entering new carriers into the system, updating carrier files, and entering data as needed.
- Entering loads, including all pertinent load information, into the company’s transportation operating system and understanding all requirements for load entry.
- Recording and informing CSRs with available truck capacity and truck inventory in Aljex, alerting CSRs of available trucks for existing loads.
- Providing updates to customers/vendors from pre-pickup to post delivery to ensure customer satisfaction.
- Handling 24/7 dispatch as assigned.
- Maintaining technical and computer skills.
- Participating in company meetings and team projects.
- Performing additional tasks as assigned by Senior Management.
- Listening for and communicating opportunities, trends, and issues to the team.
To perform the job successfully, an individual should demonstrate the following competencies:
- High School Diploma required; BA/BS degree preferred.
- A minimum of two years of professional experience in a customer service or corporate office environment. Dispatch experience with a transportation broker is preferred, but not required.
- Excellent communication skills.
- Strong customer service and interpersonal skills. Ability to listen, converse and communicate effectively via phone and in writing while fostering relationships with carrier customers.
- Ability to work independently and with a team in a fast-paced, fluid work environment.
- Ability to multi-task, manage time effectively and quickly adapt to changing priorities.
- Ability to handle challenging communications and difficult situations with diplomacy and tact.
- Accuracy, attention to detail and superior organizational skills.
- Strong problem-solving and analytical ability.
- Capable of following written instructions and documented procedures.
Job performance will be measured by factors that will include, but not be limited to:
- Commitment: Arriving and departing on time; making optimal use of working hours.
- Productivity: Meeting or exceeding monthly, quarterly and annual revenue goals.
- Communication: Effectively communicating with staff, management and customers.
- Accuracy: Demonstrating the ability to properly handle 24/7 dispatch activities. Successfully passing regular audits of compliance procedures and operational notes.
- Attitude and Integrity: Displaying a positive attitude and maintaining a cooperative working relationship with the Senior Carrier Sales Rep and all other managers and co-workers. Embodying the ethics of the Matchmaker corporate culture.
- Accountability: Performing all duties in an independent and expeditious manner with minimal supervision.
- Prioritization: Consistently displaying the ability to recognize and deal with priorities.
The Service Support Specialist operates in a professional indoor office environment. This role constantly uses standard office equipment such as computers and phones, and occasionally photocopiers and printers. This is a largely sedentary role, requiring the ability to remain in a stationary position for prolonged periods.
This is a full-time position with benefits. The starting pay for this position is $13 per hour, with weekly overtime paid at time and a half. You will be required to work 8.5 hours per day, five days a week according to a set schedule. The Service Support Specialist’s schedule will be Monday- Friday from 7:30am to 4:30pm. After the 90 day training period, you will also be required to carry the after-hours phone as per a rotating schedule. A background check and Non-Compete Agreement will be necessary to be considered for employment.
If you believe you would be a great fit for our Service Support Specialist position, please call us for instructions on how to submit your candidacy: 1-844-224-7328. Only applicants that call into this number will be considered. Resumes forwarded will not be considered.
We also recruit on an ongoing basis for the following positions:
Carrier Coordinator Representative
Carrier Coordinator is one of the core functions in our company; a large percentage of our team is comprised of Carrier Coordinators. The Carrier Coordinator will manage all aspects of the freight management process from taking an order, entering shipment details into the computer, hiring qualified carriers to move the products, dispatching drivers, and developing our carrier base for our current customers. Performance will be measured by the employee’s commitment, productivity, communication, accuracy, attitude, integrity, accountability, and prioritization. Previous experience in logistics is helpful but not a requirement.
Shipper Sales Representative
One of the most pivotal roles in our company is the Shipper Sales Representative; this job requires a very special skill set, and if we find candidates who fit the bill- we hire them! Read on to see if this job matches your skills and interests: The Shipper Sales Representative manages all aspects of the freight management process including: establishing relationships with current customers; taking orders; entering shipment details into our computer system; and communicating directly with senior management, shippers, and customers to ensure our customers are satisfied. A successful Shipper Sales Representative will need to be energetic, personable, and enthusiastic, but most importantly, comfortable selling our services and building relationships over the phone. Performance will be measured by the employee’s commitment, productivity, communication, accuracy, attitude, integrity, accountability, and prioritization. Previous experience in a sales-oriented customer service role is preferred; experience in logistics is helpful, but not required.
The positions listed above are full-time positions with benefits. The salary range depends on your qualifications and previous experience. All positions require employees to work 8.5 hours per day, five days per week, according to a set schedule. Any hours worked beyond the regular 40-hour work week will be considered paid overtime. Your schedule could fall anywhere between the hours of 7:30 am and 7:30 pm. After the 90-day training period, you will also be required to carry the after-hours phone as per a rotating schedule; an additional stipend is provided for after-hours phone coverage. Both a background check and non-compete agreement are included in conditions of hire.
