Honor and Integrity: Priceless!
“As a fully integrated international transport and distribution company, we arrange the transportation of cargo around the world. We use Matchmaker Logistics for a part of our domestic transportation, and have done so for more than a decade. Our company was established in 1947, and we have always made it a practice to perform due diligence before contracting with a service provider. When looking at a logistics provider, we like to know who they are, how they conduct business, if they’re financially sound, and if they are honorable.
That’s why we do business with Matchmaker. Bob Skane stands behind his word. We know when we give them work to be handled, it will be handled the right way. We understand that no company is perfect; stuff happens. But when it does happen, we know that the good folks at Matchmaker will do everything they can to make it right.”
Paul Unsworth, Unsworth International
Superlative Service from the Superheroes of Shipping
“Matchmaker Logistics has an amazing staff. They always take the time to answer my calls, text and emails. With Matchmaker Logistics as our logistics provider, we are secure knowing our containers are being monitored for arrival and clearance and that they are never allowed to get past their last free day! Our warehouses are located throughout the U.S, and no matter the location, Matchmaker always finds dependable carriers that they use regularly so we get the same high level of service on every delivery. Furthermore, when it comes to with communication and problem solving with our brokers and warehouses, Matchmaker’s performance is outstanding.
Given my past experiences with other drayage/logistic companies, I can say without exception that the services provided by Matchmaker Logistics greatly exceed the industry standards.”
Monique Flaten, Wilhelmsen
From Dinosaurs to Dime Stores to Dyno-mite Service!
“I’ve been working with Matchmaker Logistics for a long time–since dinosaurs roamed the earth, I like to joke. To put it another way, when I first became a client, my direct contact was the company’s founder, and I was an employee of F.W. Woolworth Company. Much has changed since then, but one thing remains constant—Matchmaker Logistics’ superior service.
Fast forward to the 1990’s, and I had left the world of retail for a company that produced copper tubing. I was running that company’s 3PL transportation, and I reached out to people who had given me good service and reasonable prices over the years. Bob Skane of Matchmaker Logistics was one of those people. He and this team understand good communication and the need to be proactive, rather than reactive.
Years later, another career shift brought me to my current employer, a retailer with approximately 375 active small vendors, many of which use third-party warehouses. As a cost-savings strategy, the company had implemented a Transportation Management System to minimize LTL hits and bundle shipments together. This increased our need for pickups from multiple locations. It also increased the risk of service failures. For example, sometimes one truck will pick up from Jersey City, then Newark, then Trenton, and then Charlotte before arriving at a final destination. One delay or miscommunication can wreak havoc on the entire schedule.
The company was seeking the best rates in these lanes, but low rates usually don’t equate with the high-level service we need. When a 3PL didn’t babysit the load and a service failure occurred, we’d have to scramble, sometimes losing up to two days while we searched for another carrier. We stumbled and bumbled along like this for a while, until I was able to call Matchmaker Logistics to come to our rescue.
Matchmaker has been very responsive to my company’s needs and the many requests made by our multiple vendors. For example, some warehouses only ship between 1-3 pm, others between 4-5 pm; some must ship on pallets, whereas others refuse to ship on pallets, requiring a driver to handle individual boxes. The team at Matchmaker Logistics goes out of its way to accommodate whatever we ask of them and make our shipment process work as smoothly as possible. It’s not always perfect, but the team does everything it can to keep the lines of communication open and to mitigate the challenges of multiple customer preferences. With service like that, unlike the dinosaurs, Matchmaker Logistics runs no risk of extinction!”
Pete Cicchetti, Vanity Fair Outlets
A Logistics Company That Holds True to Its Company Values
“I want to thank the Matchmaker Logistics team for the support you have given our team with the container shipments off of the west and east coast for the past six months. We are all aware of the struggles the labor negotiations have caused on the west coast for so many needing to access and ship containers from these critical regional ports. Your team has provided excellent communication, strategic planning and cost effective options during this campaign, ensuring that none of our facilities experienced a shut down due to not having product readily on hand. This is greatly appreciated, and our team will not hesitate to give Matchmaker a call if and when requests for individual lane coverage become available. It has been a pleasure working with a carrier that prides itself on top-notch customer service and holds true to its company values.”
Chris Eastwood, Celanese
An Exceptional On-Time Percentage
“I have been really impressed with the level of customer service Matchmaker Logistics provides to us, our shippers and our receivers. They communicate and alert us to any problem which are few. On more than one occasion they have offered information and solutions we required so we could better serve our customers. Their on time percentage is exceptional, and follow up reports helpful. I would certainly recommend Matchmaker Logistics for anyone who is looking for a quality 3PL.”
Terry Goodman, Sekisui Specialty Chemicals
Going Above and Beyond the Call of Duty for Our Clients
“On a Friday afternoon, one of our carriers dropped the ball and left us with a shipment that had to be moved from California to Oregon immediately. I called Matchmaker Logistics to see if they could come through for me, even though I had never asked them to handle this particular route before. Mary went beyond the call of duty, working in the office until 10 pm that night to ensure that we could fulfill our obligations and get that load to the distributor on time.
Mary worked a 13-hour day and sacrificed a Friday evening with her family to make sure that we were taken care of; in fact, she even coordinated shipment of another load that needed to go from California to Arizona that Monday. Mary treated our crisis as if it were her own, she didn’t give up until the job was done, and she provided excellent service and follow up even though she was working off the clock. Through unwavering commitment to meeting our needs, Matchmaker Logistics proved that they are a team we can depend on.”
Bob Miller, Hartz Corporation
When We Were in a Pinch, Matchmaker Saved the Day
“Our company works with overseas partners who dictate our shipping dates and delivery times. Sometimes, those directives reach with us only a few days to spare. When we were in a pinch and our longtime carrier was unable to help us, we turned to Matchmaker Logistics.
Carrier Reps Mary and Pam were phenomenal. I was confidently told that Matchmaker could take care of my need. Sure enough, by the end of the day, Mary called with a solution. Knowledgeable and competent, both Carrier Reps managed my expectations and kept me informed at every step.
More than once, Matchmaker Logistics has ‘saved the day’, delivering our cargo on time with short notice. They have won my gratitude and my loyalty with their ‘can do’ approach to helping clients.”
John Stoudenmire, Ticona
Still a Perfect Record with Our Customers After 20 Years!
“When I joined R.T. Vanderbilt 20 years ago, Matchmaker Logistics was already a respected logistics provider for the company. I had the pleasure of initially working with the founder of Matchmaker Logistics, Mr. Jim Skane, Sr. Today, I work with his sons, Bob and Jim. Both men are very professional and personable, and they run a first-class operation. These days when people have a desk, a phone, and a computer, they can call themselves a logistics provider; with Matchmaker, I know I’m getting knowledge, experience, and integrity.
We have built R.T. Vanderbilt Company by taking excellent care of a customer base of smaller-sized firms that our larger competitors ignored. Consequently, customer service is a cornerstone of our business. I use Matchmaker Logistics because they share our same value system.
The team at Matchmaker has always gone the extra yard for my customers and for me. In twenty years, I cannot remember a single time when a customer has complained about Matchmaker. Instead, I consistently hear rave reviews of their communication and follow-up skills. When I give Matchmaker a load to handle, I know that I can relax and concentrate on something else.
For instance, about 5 years ago, our company was having trouble getting loads out of the Gulf Coast. None of the regular trucking companies that serviced the route were available. A logistics coordinator at Matchmaker happened to have a friend who lived on the Gulf Coast. She called her friend and enlisted her help in combing through the local Yellow Pages. Matchmaker researched every trucking service listed in the phone book until they found a company that could handle our need at a reasonable rate.
That level of service has been ongoing for the past twenty years. It’s why I have no qualms about recommending Matchmaker whenever one of my valued customers asks for a referral.”
Pat Parella, R.T. Vanderbilt Company
Matchmaker Values “Small Potatoes” Too
“Restoring old things is my passion. I’ve restored vintage motorcycles, cars, and most recently, a 1965 John Deere tractor. I purchased the tractor online from a seller in Indiana without questioning how I would get it to my home in Wilmington,NC. When I called the most well-known shipping service in the country to inquire about a freight rate, I was floored by the price they quoted. It was $300 more than what I paid to purchase the tractor! A second quote from an independent shipping company in Indiana wasn’t much more palatable. I was about to ask friends in the Midwest to take on the unwelcome responsibility of towing a vintage tractor more than 600 miles, when a buddy of mine offered another solution—he suggested I call a member of his local Rotary International chapter, Bob Skane of Matchmaker Logistics.
Working with Bob was refreshingly easy; he had just three questions: “What are you shipping? Where is the item? Where does it need to be delivered?” Better yet, Matchmaker’s rate was nearly half the lowest quote I had found on my own. After supplying Bob with the initial information, all I had to do was greet my newest vintage beauty as she was unloaded here in Wilmington.
I was so impressed with Matchmaker Logistics’ customer service and pricing, I called them again just a few weeks later to handle a professional request. A university professor, I needed a pallet of scientific equipment shipped to my lab. Once again, Matchmaker delivered with efficient service and a very reasonable rate. Moving just one pallet or an individual’s hobby tractor may be viewed as “small potatoes” by other companies, but Matchmaker made me feel like a VIP client.”
Brooks Avery, Individual Customer
In My Book, Matchmaker is the Best Broker Around
“Our company mines Bentonite clay for use in a number of commercial products. The clay is mined in three different states and then shipped to a rural warehouse in Nevada, where I ensure that it is packed into standard ton bags and then shipped in 44,000-pound loads to our processing plant in Kentucky.
I’ve worked with Matchmaker Logistics for more than a decade, and we’ve never had a problem. In fact, the only problems I remember happened years ago when we made a temporary switch to another carrier as a cost-savings measure. That other company may have had slightly cheaper rates, but we quickly learned that you can’t put a price on strong logistics planning and great communication-we switched back to Matchmaker in a jiffy!
The team at Matchmaker Logistics confirms our trucks at least one week in advance which helps me with monthly planning. Since I ship 2-4 loads per week, I rely on Matchmaker’s proactive communication in order to manage my inventory flow and staffing schedule. If I have a rush request, Matchmaker is always able to meet my needs, despite having to coordinate transport to a location several states away.
I view the Carrier Reps at Matchmaker Logistics as partners on my team; they are friendly, helpful, professional and committed to helping my company with smooth and efficient operations. In my book, Matchmaker has always been the best logistics broker around–their rates are competitive, but their service is priceless.”
Darren True, R.T. Vanderbilt Company
Dependable Service with a Personal Touch
“For the past 30 years, CRF Interiors has been a leader in commercial sub-contract specialty construction. Many of our materials are trucked to construction sites from our primary manufacturer in Red Lion, Pennsylvania. It’s important that we have a trucking broker who can handle our requests with very little lead time and ensure that each load arrives to its destination on time. If a truck doesn’t reach its destination on schedule, we pay union carpenters hefty hourly wages to drink coffee and wait!
About five years ago, our manufacturer referred us to Matchmaker Logistics. They are by far the best trucking brokers we have found. Everyone in my office knows that Matchmaker is our go-to company whenever we need to move freight. The Matchmaker team has consistently proven themselves to be dependable, trustworthy, and completely committed to us as their customers. Jim Skane even traveled from North Carolina to our Connecticut home office to pay us a personal visit. No other company has shown such a strong interest in partnering with us and meeting our needs—on time, every time.”
Dan Roy, CRF Interiors
Problem Solved
“I am very pleased with the service provided by Matchmaker Logistics. They find good carriers and use them regularly so we get a high level of service. Their communication and problem solving are outstanding.”
Cathy Peterson, Oxea Chemicals
Superb Customer Service
“I have been working with Matchmaker for years and have been very pleased with their operation and superb customer service.”
Joyce Humphrey, Ticona Logistics Team
Matchmaker Delivers On Communication and Service
“Given my past experiences with other freight brokers, I can say with certainty that the services provided by Matchmaker exceed the industry standard. Besides hearing a friendly voice on the other end when I call, I can expect reliable real-time information concerning my pick-ups and deliveries. Whenever there are any changes or issues that arise (which, lets face it happens quite a bit in this business) I am the first to know. So, in addition to promising service that is top notch, the folks at Matchmaker actually provide it. When I move a load, I call Matchmaker first.”
Hunter Peak, The Pallet Alliance
An Industry Leader
“Our relationship with Matchmaker Logistics dates back to 1991. Since this relationship began their service, follow-up and kindness have been superior. They are obviously an industry leader that we hold with high regard.”
Wally Stueck, Edwards Brothers
First Class!
“Matchmaker Logistics is a first class operation.”
Mike Brown, Desert Aire
