Although the majority of freight brokers in our industry run respectable operations, unfortunately there is also a subset of fly-by-night companies that don’t play nicely. We call them “one-night-stands” because they leave customers and clients feeling jilted. Recently, we stumbled upon this product commercial on YouTube, and we couldn’t help but laugh. When it comes to dating, lighting may be ‘everything’, but when it comes to freight brokerage, we believe experience, customer service and integrity are what count!
Read more →Archive for the Matchmaker Logistics Corporate Culture Category
Leave the one-night-stands to other companies; at Matchmaker we enter every business relationship with a sense of long-term commitment. Here’s what one of our longtime clients had to say about our approach to doing business: For more than twenty years, Matchmaker Logistics has taken excellent care of our valued customers at R.T. Vanderbilt Company. These days when people have a desk, a phone, and a computer, they can call themselves a logistics provider; with Matchmaker, I know I’m getting knowledge, experience, and integrity. The team at Matchmaker has always gone the extra yard
Read more →One of our subcontractors told us a story about how her father was such a cheap date, he used to make his girlfriends hide in the trunk of his car so he only had to pay for one ticket at the entrance to the drive-in theater instead of two! At Matchmaker, we approach every business transaction with a commitment to a long-term relationship; we don’t believe in acting like a cheap date, a casual fling, or one-night stand.
Read more →Here at Matchmaker, we’ve never been ones to watch the clock. In fact, we’re proud to offer our customers Off-Hours Booking with 24/7 service and follow-up. Recently, this service and Mary’s dedicated efforts saved the day for one client: “On a Friday afternoon, one of our carriers dropped the ball and left us with a shipment that had to be moved immediately. Mary went beyond the call of duty, working in the office until 10 PM that night to ensure that the load made it to the distributor on time. She treated our
Read more →1. Wow, I just don’t know what to do with this money we won in the lottery, so why don’t you take it to the mall and see if you can find something to buy with it? 2. Hey, how about inviting your mother to spend the summer with us? 3. What luck, they had a special rental rate at the video store on romance movies! 4. You know, that Pam Anderson just doesn’t seem to have the brain power that I find so attractive in a woman. 5. Who wants to play golf when I can see
Read more →Matchmaker President Jim Skane describes how the worst of economic times have brought out the best in his partnerships. One of the intangible benefits of challenging times is the strengthening of relationships. While in a state of success and abundance, it is easy to become complacent, seemingly self-sufficient, and perhaps focused on individual achievement. Matchmaker, like many others, has been impacted by the economic downturn. We have been forced to make difficult choices and to reevaluate how we provide value to our customers and to each other. Beneficially, our partnerships both externally and internally have
Read more →Matchmaker stands by our commitment to the community. We recently made donations to the following non-profit agencies: Wilmington Area Rebuilding Ministry (WARM) completes home repairs for low income homeowners, mostly widows and disabled individuals. WARM organizes volunteers to complete most of the repairs and raises funds for building materials. Typical projects include roof repairs, plumbing and electrical system upgrades, wheelchair ramp construction, appliance installation and floor repairs. Good Shepherd Center feeds the hungry, shelters the homeless, and provides support to those in crisis. Their shelter is open every day of the year. The staff
Read more →Matchmaker VP Bob Skane reports on how the company is responding to the economic downturn. Matchmaker is feeling the pinch just like virtually everyone else. However, we are not waiting for things to improve. We are positioning ourselves to come out of the recession sooner and stronger than our competition. Essentially, we keep our standards high and do the things that have made us successful for 28 years. Building relationships…on both the customer and carrier side of the business. We continue to strengthen and expand our network of shippers and carriers. I have no
Read more →Matchmaker is proud to announce that we have been awarded SmartWay Partner status by the EPA! Although there is still some debate about global warming and the effects of greenhouse type gases on the environment, we don’t think anyone would debate whether or not we should protect the environment for future generations. At Matchmaker Logistics, we are striving to do our part to reduce fuel consumption and improve our air quality for future generations. In 2004, the Environmental Protection Agency (EPA) created a great tool to allow both asset and non-asset based companies to contribute
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